CityVoice - S04E18: Tell me more: From conflict to conversation

We will soon welcome Matt Lehrman to the AWC Annual Conference stage in Vancouver, Washington, to talk to 400 city officials and staff about how to think about community interactions in a new way. This podcast offers an inspiring sneak peek at his Friday closing keynote session. AWC Member Services Director Tonia Sugarman sits down with Matt for a preview of his most popular training, which helps city elected officials and staff learn how to better engage and understand their residents. Explore how to approach community conversations using emotional intentionality—responding to someone’s emotion, getting them to tell you more, and ultimately making them feel heard, respected, and empowered. This podcast will get you thinking about community engagement and leave you wanting more. Register for Annual Conference to see Matt’s full keynote in person on Friday, June 24, at 9:30 am.